Appam Palace
Refund & Returns Policy
Effective Date: 9 February 2026At Appam Palace, we strive to provide quality food and service. Due to the nature of freshly prepared food, the following refund policy applies to all orders.
1. Eligibility at a Glance
✕ Not Eligible
- Change of mind after confirmation
- Incorrect order placed by customer
- Failure to collect takeaway
- Failed delivery — wrong address or unavailability
✓ May Qualify
- Incorrect items delivered
- Missing items from order
- Food quality issues reported on receipt
2. How to Request a Refund
Report issues within 24 hours of receiving your order, with clear photos and order details.
Important: Requests after 24 hours or without supporting evidence will not be considered.
3. Refund Method
Approved refunds processed via original payment method or store credit, at our discretion. Processing time varies by payment provider.
4. Third-Party Delivery Platforms
Orders via GrabFood, FoodPanda, or other platforms are subject to that platform's refund policy. Contact the platform directly for assistance.
5. Management Rights
Appam Palace reserves the right to make the final decision on all refund or replacement requests.
Contact Us About a Refund
Address5, Jalan Maxwell, Pusat Bandar Rawang, 48000 Rawang, Selangor