Privacy Policy
Effective Date: 9 February 2026Appam Palace respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains how we collect, use, disclose, and protect your information.
We may collect the following when you place an order, create an account, or interact with our services:
- Full name
- Contact number
- Email address
- Delivery or billing address
- Order details and transaction history
- Account login details
- Feedback, reviews, or enquiries submitted by you
Payment details are processed securely through third-party gateways. We do not store your full card or banking information.
- To process and fulfill food orders
- To manage delivery, takeaway, and dine-in reservations
- To create and maintain your My Account profile
- To communicate order confirmations, updates, and receipts
- To respond to enquiries or feedback
- To improve our services and customer experience
- To comply with legal and regulatory requirements
We share your information only when necessary with:
- Delivery partners and service providers
- Payment gateway providers
- Technology or hosting providers supporting our platform
- Authorities when required by law
We do not sell or trade your personal data to third parties.
We implement reasonable technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, or disclosure. Access is restricted to authorized personnel only.
We retain your personal data only for as long as necessary to fulfill operational, legal, or regulatory purposes.
You have the right to:
- Request access to your personal data
- Request correction of inaccurate or outdated data
- Withdraw consent for certain uses, subject to legal obligations
Contact us using the details below to exercise these rights.