Appam Palace

Effective Date: 9 Feb 2026

Appam Palace (“Appam Palace”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our restaurant, website, or use our online ordering platform.

1. Information We Collect

We may collect the following information when you place an order, create an account, or interact with our services:

• Full name

• Contact number

• Email address

• Delivery or billing address

• Order details and transaction history

• Account login details

• Feedback, reviews, or enquiries submitted by you

Payment details are processed securely through third-party payment gateways. We do not store your full card or banking information.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill food orders

• To manage delivery, takeaway, and dine-in reservations

• To create and maintain your My Account profile

• To communicate order confirmations, updates, and receipts

• To respond to enquiries or feedback

• To improve our services and customer experience

• To comply with legal and regulatory requirements

3. Disclosure of Information

We may share your information only when necessary with:

• Delivery partners and service providers

• Payment gateway providers

• Technology or hosting providers supporting our platform

• Authorities when required by law

We do not sell or trade your personal data to third parties.

4. Data Protection and Security

We implement reasonable technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, or disclosure.

Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill operational, legal, or regulatory purposes.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or outdated data

• Withdraw consent for certain uses, subject to legal obligations

Requests can be made by contacting us using the details below.

7. Contact Information

For any questions regarding this Privacy Policy or your personal data:

Email: appampalace@gmail.com

Address:
5, Jalan Maxwell,
Pusat Bandar Rawang,
48000 Rawang, Selangor